Insurance Claim

GROUP PERSONAL ACCIDENT (GPA) INSURANCE FOR STUDENTS:

All students are covered under the GPA Insurance Plan which provides 24-hour worldwide accident coverage while they are at the school premises (including school-based Student Care Centre), in Singapore or elsewhere, participating in school-related activities, including Co-Curricular Activities (CCA) and sports. 

With effect from 2022, all student accident insurance claims submission are to be submitted electronically.  Parents/students are to submit their claims online and check the claims status through the online portal. 

Online Submission

1. Go to Income’s GPA portal at https://studentgpa.incomegroupins.com.sg
2. Click on “New/Follow up Accident Claim”
3. Complete online claim form
4. Upload tax invoice(s), receipts (outpatient/inpatient claims) and required documents
5. Confirmation email will be sent to parents or students, and school administrator

Follow Up Claim Submission

1. Go to Income’s GPA portal at https://studentgpa.incomegroupins.com.sg/
2. Click on “New/Follow Up Accident Claim”

Enquiry on Status of Claims

1. Go to Income’s GPA portal at https://studentgpa.incomegroupins.com.sg/
2. Click on “Check Claims Status”

Required Documents

1. For hospitalisation or day surgery, a copy of Inpatient discharge summary/ Day surgery form/ Attending physician's medical report
2. Police report, if applicable
3. If you have submitted a claim to any third party who has reimbursed your bills (e.g. other insurance policies/ insurers/ your employers), please submit copies of the following documents:

a. Reimbursement letter/ claim settlement letter from other source

b. Copy of the Shield Plan’s settlement letter if there is any payment by Medisave-approved Integrated Shield Plan.

Please note that the list of documents above is not exhaustive. Other documents may be requested if necessary.

The updated 2022 product factsheet for the NTUC Income Group Personal Accident (GPA) Insurance Plan for Students is available via this link: GPA Product Fact Sheets 2022

Information on claims, FAQs and other details pertaining to the GPA Insurance Plan for Students can be found on NTUC Income’s website at https://www.income.com.sg/studentgpa